New Fidelity

How we are different

From our name right through to the way we do business, you will find your experience with New Fidelity refreshingly different.

And it starts from the moment you step through our door.

We don't look like a traditional hi-fi store - because we're not

Our restored grand Victorian Show-house allows our clients to experience high quality music and movie systems in a totally unique and realistic home demonstration environment.

Our guarantee of uninterrupted service

To guarantee uninterrupted service with our clients, we prefer to operate by appointment. At New Fidelity, you won't be competing with a number of other customers for our staff's attention. To accommodate our clients' schedules, we're happy to meet with you in the evening or on Saturday.

Bigger is not always better

At New Fidelity, we pride ourselves on our one-on-one service with our clients - being a smaller operation is a great benefit to our clients. We also provide a dedicated designer/project manager for all larger jobs to work closely with our clients to ensure continuity from our first discussions right through to completion and hand-over of the system.

We will tailor a system to fit your needs - and no-one else's

New Fidelity treats each one of its clients as different - we are not selling an inflexible formula. From a mini system under $1,000 through to a substantial whole of house system, our approach to business is exactly the same.

Whether you're a home owner, designer, architect or builder, we will introduce you to all the possibilities and deliver a level of performance, reliability, ease of use and appeal that exceeds expectation. We will tailor an entertainment and electronic system to uniquely fit your needs, your style and your budget, and no one else's - regardless of how much you are spending.

We don't sell technology for technology's sake

There's not much use in having the latest technology in your home if you find it impossible to operate. New Fidelity specialises in balancing practical technology with reliability and ease of use - not technology for technology's sake.

Talking about price

Although price is important to all our clients, the New Fidelity difference is that when combining the cost of the product and our services and expertise, we have an unbeatable package.

New Fidelity monitors the market price of every single product we sell on a weekly basis to ensure that we are competitive. Add to this our staff's experience and commitment to ongoing training and you start to understand the benefit of dealing with New Fidelity.

A normal retail store will sell the product that suits the store to sell you. New Fidelity turns it around and has our clients purchasing the right product for them and their environment. We have heard from many clients that after spending substantial amounts of money with one of our competitors, they have been sold the wrong product, that it won't work with their existing equipment, or that it won't fit, etc. These clients needed the New Fidelity approach. And the surprising thing is that if you're buying your system the New Fidelity way, it won't necessarily cost you anymore - in fact, it could save you a substantial amount of money.

We don't forget about you once you've walked out the door

New Fidelity firmly believes that its people make the difference. We are committed to providing outstanding customer service before, during and after your installation.

We treat all our clients as long-term, whether it is working with you over a period of time to achieve a system in your home that may not be possible in the short term, or though service contracts or installing new technology down the track. As we have intimate knowledge of the systems in your home, our aim is to be available to you should you require our services at any time in the future.

Our goal is your goal

Above all, New Fidelity's goal is the same as yours - to transform your lifestyle at home through entertainment and innovation.